Cart      

Cart is Empty



Privacy Policy:

Oro Wines & Spirits is a trading name of Trinewine Ltd. This privacy policy explains how we use any personal data that we collect from your use of our website. We are totally committed to protecting the privacy of our site visitors and customers and to promoting the responsible consumption of alcohol. It’s that simple. That means we will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and to help us to understand the wines and other services we can best provide you. We never sell your data to third parties.

We may update this policy from time to time to take account of any new business activity or to reflect any changes in law or best practice in relation to data protection. We will notify you if we do so. This policy was last updated on 16 November 2018.

What do we collect

When registering or placing an order online we collect the information required to contact you (name, phone number, email address) and ensure that any order placed can be processed and successfully sent to the intended recipient (billing and delivery address information).

When signing up to our newsletters without registering we will also gather your name and email address.

In short, we may collect following information: - Your name, email address, phone number and address including postcode - Purchases and orders made by you - When you set up an account, your password and your mailing preference - Your wine preference through our wine quiz - Your IP address and online browsing history on our website - Your correspondence with us via email, telephone or post

Anonymous website usage is gathered using cookies. For more information on cookies see the Cookies section below.

How do we collect your personal data?

When you create a customer account, visit our website, sign up to our mailing list, communicate with us or purchase our products or services, you may choose to give us certain information. For example, when you give us your name and address, tell us about your wine preference or when you purchase wine from us. It allows us to keep track of your preference, so we know when to communicate and when not to communicate with you. We also use information to make sure that you are receiving information in a relevant and timely manner.

How we use and/or process information

We collect information to allow us to process your order and send it to the recipient correctly. In addition, if you have signed up for our newsletters, we will use your email contact details to send you regular emails containing promotions, new releases and deals. We will not share your information for marketing purposes outside of Trinewine Company.

During the processing of your order we may send your details to payment processors and their associated credit and fraud check agencies. Please note that we retain data for as long as is legally or legitimately required after which point it is securely destroyed.

We collect, use and store your personal data so that we can offer you the products and services you expect from us. We collect your personal data for following main reasons:

- To process and deliver your orders
- To personalize, report on and improve the products and services we provide
- To send you our latest news and wine offers via email, telephone or post based on your mailing preference
- To make our messages to you more relevant, we may use your personal information to create a profile of your interests and preference or to present you with personalized offers on our website, through social media channels such as Facebook and/or by placing banner advertisements on third party websites. This means we could use pieces of information you’ve either given us directly or your behaviour to create a profile. This not only gives us an idea of who our customers are, but also helps to make sure that when we get in touch with you, it is done in a way which is relevant and tailored to your preferences.

Please note that we may occasionally commission insight companies or use industry-standard profiling products offered by third parties to help us do this. This enables us to maximize the use of our marketing budget, so we’re able to offer our wine at the best price to our customers. We shall always ensure that any activity is implemented in a fair and balanced way. It is your right to opt out of your information being used for profiling, and there is information on how to do this below.

We will not sell, or make available, your name, address, email address or any other personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Marketing

If you have opted in to our email newsletters then we will send you regular newsletters containing new releases, deals and news. Please note that email information will be passed to our third party email platform to ensure it gets to your email address correctly. You have the right to opt out of any email marketing at any time. To do this please send an email to info@orossowines.co.uk from the email address that you would like removed from our marketing database or unsubscribe directly from the email.

Access to information and corrections

You have the right to request any information that we hold about you. If you would like a copy of the information that we hold about you please contact us by email at info@orossowines.co.uk or write to us at Oro Wines & Spirits, Regents Park Road, Finchley, N3 3LD, United Kingdom. Please be aware that there may be a small admin charge in cases of large or complex data requests. Whilst most personal data can be amended on your My Account page after logging in you may also ask us to amend or remove any data that is incorrect.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes. This information is used to track visitor use of the website and to compile statistical reports on website activity. A cookie in no way gives us access to your computer or any personal information about you. For more details on the cookies we hold please see the further Cookies information at the bottom of this document.

You can set your browser not to accept cookies and the website https://www.aboutcookies.org can tell you how to do this and also how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

• Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.

• Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. Learn how to remove cookies set on your device. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Other websites

Our website occasionally contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to privacy policy We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16 November 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:
By email at info@orossowines.co.uk Or write to us at: Oro Wines & Spirits, Regents Park Road, Finchley, N3 3LD, United Kingdom